Quick answers about ordering custom metal gifts from Metal Memories Co. If your question is not here, ask us directly — we reply within 24 hours.
Ordering
What is your minimum order quantity (MOQ)?
Our MOQ starts from [MOQ] pieces for most products. Small runs are welcome for lapel pins, coins, and keychains; complex designs may carry a higher minimum. Ask us with your artwork for an exact number.
How long does a custom order take?
Standard production time is [LEAD TIME] after sample approval, plus 3-7 days of express shipping. If you have a hard deadline — an event or ceremony date — tell us upfront and we will confirm feasibility before you commit.
How do I place an order?
Submit your idea through our quote form. You get free artwork and a written quote within 24 hours, approve a pre-production sample, then we produce and ship. The full process is explained in How to Order.
Can I get a sample before full production?
Yes. We make a pre-production sample for your approval before mass production. [SAMPLE POLICY — 样品费用与寄送规则，待人工确认回填]
Design & Files
Do you charge for design work?
No. Our designers create production-ready artwork and revise it until you approve — free of charge, before you pay anything.
What artwork format works best?
Vector files (AI, PDF, EPS) give the sharpest result. A high-resolution PNG, or even a clear photo of a sketch, is enough for us to start the first design draft.
Can you match my brand colors?
Yes. We work with Pantone (PMS) references for enamel and printing colors, and we send sample photos for approval before production.
Pricing & Shipping
How much do custom metal gifts cost?
Price depends on product, size, quantity, plating, and colors. Every quote is itemized: unit price, tooling, and shipping — no hidden fees. Request a quote and you will have numbers within 24 hours.
What are your payment terms?
[PAYMENT TERMS — 待人工确认回填]
Do you ship to the US, Canada, the UK, and Australia?
Yes, we ship worldwide. Express transit is typically 3-7 days, with sea freight available for large orders. Shipping options and costs are included in your quote.
Still have a question? Email [SALES EMAIL] or message us on WhatsApp: [WHATSAPP NUMBER].